At NearBuyStore, we ensure that you receive only the freshest and highest-quality groceries. However, if you receive a damaged or incorrect item, we offer a hassle-free return and refund policy.
🔄 Return Policy
✅ Check Your Order Immediately
Since groceries and daily essentials are perishable, customers are required to inspect their order at the time of delivery.
- If you receive a damaged, expired, or incorrect product, report it immediately to the delivery person or contact us within 6 hours of delivery.
- Returns will only be accepted at the time of delivery for perishable goods such as fruits, vegetables, dairy, and fresh produce.
- Packaged and non-perishable items (e.g., dry groceries, household goods) can be returned within 24 hours if they are unopened and in original condition.
❌ Non-Returnable Items:
- Opened or partially consumed food items.
- Items not reported within the allowed timeframe.
- Products damaged due to mishandling after delivery.
💰 Refund Policy
✅ How Refunds Work:
- If you qualify for a refund, the amount will be processed within 24-48 hours after approval.
- Refunds are credited to the original payment method (Bank, UPI, Wallet, or Store Credit).
- Cash on Delivery (COD) orders will be refunded via store credit or bank transfer (bank details required).
❗ Important Notes:
- For faster refunds, customers may opt for store credit that can be used on their next purchase.
- If a product is not available for replacement, a full refund will be provided.
🛠 Exchange Policy
- Received the wrong or damaged product? We offer instant replacements if reported at the time of delivery.
- If an item is out of stock, we will process a full refund.
📞 Need Help?
For any return or refund assistance, contact us immediately after delivery:
📧 Email: support@nearbuystore.in
📞 Call/WhatsApp:
🚀 NearBuyStore – Freshness & Quality, Guaranteed! 🚀