Software Help Center

The chat bubble is missing

Check ARIN's enable/placement settings inside your store, then clear page/CDN cache. Test on a normal product page in a private browser window. Inspect mobile separately, especially if the cart dock overlaps the widget.

Responses do not match products

Check that WooCommerce products are published and assigned to the correct categories. Try an exact product title, then a category-based question. Collect the example query, expected result and actual response for support.

Cart, buy-now or checkout does not work

Confirm WooCommerce add-to-cart and checkout work without the assistant first. Review ARIN's selected purchase mode and test a simple product. Payment methods depend on the store configuration; ARIN cannot enable an unsupported gateway.

Trial or license trouble

Use the settings and activation workflow inside the ARIN plugin. NearBuyStore Suite does not directly alter or synchronize ARIN license records. If a key is missing after purchase, check Software Library or contact NearBuyStore privately.

After an update

Clear caches and retest display, product discovery and checkout. Back up before upgrading; rollbacks may need careful compatibility review.