Software Help Center

The ZIP will not install

Download the package again from the official product page. Check that your server meets the release requirements. If WordPress reports an invalid plugin, tell support the exact message and the version shown on the download page.

WooCommerce or business data appears missing

Confirm WooCommerce is active, your account has the appropriate CommercePilot permissions, and the plugin reports a completed data sync. Avoid repeatedly resetting or reimporting financial data until you have a backup.

Reports do not look correct

First verify order dates, sync status, cost snapshots and the selected report filters. Historical profit cannot always be reconstructed accurately from today's product costs. Check the relevant on-screen data quality warnings.

Gateway settlement questions

Check the gateway connection and the reconciliation/exception screen inside CommercePilot. Do not enter API secrets into a support ticket; describe the provider, transaction reference (redact sensitive details) and the error instead.

License or access issue

Use the license controls built into the CommercePilot plugin. NearBuyStore's help center cannot change your key, license status or activation automatically.